Contactless check in the hotel isn’t just a pandemic work-around: hotel guests like the efficiency and convenience of managing their own arrival process. And, hotels can save time and money by using the contactless check-in technology in their properties.
Even before the pandemic, keyless entry was an increasingly important feature for the hotel guests.
According to survey data from Raizo,
Likewise, hotels are able to run more efficiently through mobile check-in and keyless entry technology. Mobile check-in saves time and effort for staff, as documentation, T&Cs, and on-site offers can be sent to guests’ pre-arrival. Mobile check-in solutions help hotels gather customer insights about their guests: learn what their preferences are with a pre-arrival questionnaire, and see which offers and amenities a guest chooses to learn about before their stay. It’s also a simple way to send through upsell offers, highlight on-site features, and capture ancillary revenue without having to meet face-to-face.