Benefits of RAIZO Smart Home

Benefits of RAIZO Smart Home

Raizo Smart Home

RAIZO Smart Home is here!

We’re excited to introduce you to the future of home automation – RAIZO Smart Home Technology! In recent years, smart homes have become increasingly popular, providing homeowners with comfort, convenience, and security. With the advancement of technology, smart homes are becoming more accessible and affordable than ever before.

So, what exactly is a Smart Home? It’s a home equipped with intelligent devices that can be remotely controlled through a mobile app or voice assistant. These devices can automate tasks, such as turning on the lights, adjusting the air-cond temperature, and locking the doors. Smart Home technology can even learn your habits and preferences, making your home experience personalized and efficient.

Here are some of the benefits of a Smart Home:

Convenience – With Smart Home technology, you can control all aspects of your home from a single device, no matter where you are. Forgot to turn off the lights before leaving? No problem, just use your phone to turn them off remotely.

Energy efficiency – Smart Home technology can help you save energy by turning off devices when they’re not in use.

Security – RAIZO Smart Home can provide an added layer of security by allowing you to monitor your home with security cameras and smart locks. You can even receive alerts when someone enters your home.

Peace of mind – With the ability to remotely monitor and control your home, you can enjoy peace of mind knowing that your home is safe and secure.

Smart Home technology is no longer a thing of the future – it’s here and now. It’s time to upgrade your home with the latest technology and experience the convenience, energy efficiency, and security that a RAIZO Smart Home has to offer.

If you’re interested in learning more about Smart Home technology, contact us today 😊

How to start a Smart Home.

A smart home means your home has a smart home system that connects with your appliances to automate specific tasks and is controlled remotely via smartphone. You can use your smart home system to program or set time to On/Off lights at the car porch or can control the temperature of the air conditioning. In our company, everything can be done by our own smart application, Raizo App!

The most common smart devices include in Raizo:

  • Lighting
  • Power controls (switches and smart plug)
  • Security (Sensors, Locks, Cameras)

All you need is a smartphone, a reliable internet connection, and smart devices, and you can start to automate tasks and use voice commands to control your home.

How do you make your home a smart home?

The short answer is either “all at once” or “one step at a time.” Still, there are a few things everyone will have to do in order to get ready for their new-and-improved home appliances and smart devices.

Upgrade your WiFi. Since all smart home devices use the Internet to communicate, you’ll want to make sure you have WiFi strong enough to handle information sharing. Please note, for Smart Home, the WiFi is using 2.4GHz network. For larger homes, you may want to even consider getting multiple routers.

Do your research. There are so many smart systems and smart home devices available that it’s a smart idea—pun intended—to familiarize yourself with a few different options before settling on one.

Identify your needs. Figure out exactly what you’re looking for from a smart home, and then pick the areas you want to start addressing right now, for example, Living Room only or Master Bedroom only. From there, you can research the smart home system and smart devices and appliances that will meet your needs. There’s nothing worse than buying a fancy new gadget only to have it gathering dust in a corner a few weeks later because it’s not really something you need right now–especially a costly one!

To start your Smart Home with RAIZO, kindly contact us at any time!
Contact usvia Walk-In, Call, WhatsApp, or Email.

Tricom International Pte Ltd
Address: 32 Pekin Street, #05-01 Singapore 048762.

Phone: +65 8758 0133




Hotel Door Locks. How to choose the best one?

Hotel Door Locks. How to choose the best one?

Best hotel lock supplier in Malaysia

What to keep in mind while choosing hotel door lock system for your business

Safety has always played an important role in our industry. However, a traditional security lock has a weak spot, which is – the key. If it is lost, the finder can easily get access to your hotel. Moreover, lock replacement is expensive and takes time. Adopting more advanced technologies may help you to avoid such problems.

Nowadays, electronic door locks, also called electric, are widely used in hotels as a practical alternative. You can open them with a PIN, a chip card, fingerprint, or app. The usage of electronic locking systems is becoming increasingly popular in the hotel industry. If you plan to invest in a new solution for your business, in this article you will find some useful tips that might help you to make the right decision.

How do electronic hotel door locks work?

One of the main advantages of smart door lock systems is their ease of use. The best option is – when the guests can access the room with one tap using the application. Here’s how keyless entry works in the integration of the HotelFriend App and a hotel locking system by Salto KS:

The types of hotel guest room locks and keys

A lot of things must be considered before you choose a certain type of lock. For instance, you should be aware that some of them need access to a stable Wi-Fi connection to work. However, with this type of system, you will be able to manage it wherever you are!

Today, there is a plethora of options on the market, which can be confusing. But to make your choice easier, we have collected relevant information on the most popular options in the hotel industry for today. Before revealing the advantages and disadvantages of different kinds of locking systems, we will focus on their general characteristics.To start with, they fall into three categories: mechanical, mechatronic, and electronic.

Mechanical door locks

This type belongs to the simplest locking systems. These locks can have different lock cylinder mechanisms, e.g., with reversible or spanner keys. They are affordable, as there is a wide range of prices that can be suggested, and the installation is easy. However, they can be easily picked, and they are less convenient for elderly and disabled persons.

Thus, the good old key is now rarely used in the hotel industry.

Mechatronic locking systems

This version combines mechanical and electronic components. The main parts of this system are the locking cylinders plus programmable keys, special devices for programming, the management software, etc.

This type combines the best parts of ordinary and digital locks, providing extra security for your building. It does not require complicated wiring installation, as the power source is located within the key. Each one has a battery, which lasts approximately for a year and can be easily replaced. If the locking system features Bluetooth connection, it is possible to receive up-to-date information concerning access to the building or room where the lock is installed.

Electronic (or digital) locking systems

Electronic locks are the most innovative options available. To operate, this kind of locking system needs electricity. There should be a stable source of energy, and thus, you need to install a cable as well. Digital systems are very handy and provide a wide range of functions and features – for example, you may set a specific time for the door to lock and unlock automatically. Nowadays, you can even or use your smartphone to open the door via Wi-Fi or Bluetooth!

Here are several

1. The RFID locking system

RFID stands for ‘radio-frequency identification’, which means recognition through electromagnetic waves. The contactless transmitter-receiver system identifies objects and people by using radio waves. It can be combined with an electronic door lock. In this case, a special chip must be programmed and built into a small transponder, placed on the door. The authorization check is performed by the data transfer via the radio frequency. Depending on the provider, the guest’s transponder can look like a key fob, card, special bracelet, etc.

* FYI: The word ‘transponder’ originates from the terms ‘transmitter’ and ‘responder’ and means a wireless communication device that receives incoming signals and automatically responds to them (or transmits them).

The RFID locks are widely used in hotels because the code cards can be reprogrammed for each guest.

2. Code lock with PIN

This type of locks can be opened with a correct sequence of digits, entered on a keypad or touchpad. The input field is usually attached to a wall at a maximum of 50 cm from the code lock. Among other useful features, the software allows recording the time of access. Compared to the touchpads, keypads are splash-proof, have a smaller surface area, and thus are less vulnerable.

3. Lock with a chip card

Electric door locks with a sensor and a chip card are extremely popular with hoteliers. First of all, they can be easily reprogrammed as well. Another factor that makes them attractively convenient is the ease of use for both guests and hotel employees.

4. The lock with a smartphone control

The locking system with a smartphone app control is still relatively new. It allows users to enter the room or apartment using Bluetooth technology or Wi-Fi. Their possibilities and functions are endless! For example, you can significantly improve customer experience by combining the Mobile Check-In option with a possibility to open the door with a smartphone. This will save your guest’s time and let them avoid queueing at the reception. These locks can be easily integrated with your current Property Management System. The only drawback is that guests must always carry smartphones with them and keep the battery charged.

However, despite all the advantages of the door locks with digital keys, many things aren’t clear at the first glance. How does it all work? Is it safe and secure? How to install and maintain your digital hotel lockset? For those who consider investing in this kind of technology, we’ve made a quick list of answers to some of the frequently asked questions:

1. How to install a digital hotel door lock?

If there is a maintenance team in your hotel, your staff will handle this task without any issues. Each lockset has detailed installation instructions, so with the right tools, almost anyone can set it up.

In most cases, you won’t need to wire each door as smart hotel door locks get power from the batteries. The basic steps are practically the same as for installing a classic lock. Here’s what you’ll most likely need to do to have your new device up and running:

These are general instructions, and the specifics of installation always depend on the lock type and model. However, keep in mind that the easiest way to upgrade your door would be choosing a retrofit smart lock. It does not require replacing your old deadbolt system altogether. If you don’t have a maintenance crew on-site, you can hire a locksmith, whose labour rate usually various.

2. How to maintain keyless hotel door locks?

The rules of digital entry system maintenance are quite simple. In fact, they are similar to the rules for preserving any electronic device. If you want your new locks to serve you for a long time, here is what to do:

  • Regularly check the battery condition, replace the batteries, or charge them if they run low.
  • Clean the locks from dirt and dust by wiping them with a soft cloth.
  • Avoid sudden door slams and exclude the use of excessive force.
  • Buy the right cleaning products for your appliances.
  • Monitor the overall door condition and fix any breakdowns in time.

3. How to issue a digital key for hotel locks?

You can issue a digital key for an electronic door directly from your HotelFriend Property Management System. You can send a digital key to anybody who has a smartphone, with no need to hand over a physical key. For example, to issue such a key to your guests by email, you just need to click the Send Door Code button on the guest’s booking card.

Before or at the time of arrival, the guest needs to download the HotelFriend Concierge App. The guest will receive a reservation pin by email, log in via the mobile application and then open the Salto door lock with an App. By the way, these digital locks can also enable you to grant access for selected timeframes and block users if you need.


4. How to use a digital key?

To open a keyless hotel lock with a smartphone, you just need to bring the phone close to the reader. If you want to know exactly how it works, we can use a Salto KS system as an example. So, here is how to open a hotel door lock with your phone:

  • Step close to the lock and turn on Bluetooth on your device.
  • Open the HotelFriend Concierge or Salto KS app and press the “Digital Key” button in the lower right corner of the screen. The app will transmit the digital key to the lock.
  • Touch the lock reader with your smartphone. After the lock gives out a sound and a positive LED signal, you can enter the room.
  • You can also enter a PIN code in the Salto KS App and click “Unlock” in the App to unlock the door.

5. How to generate a PIN code for a smart lock?

Depending on the model, you can either create your own numerical code directly on the keypad or in the application. For your guests, the most convenient option would be to set their own combination of numbers that are easy to remember. The PIN code can play the role of an additional protective measure from unwanted access.

6. Do smart hotel locks work when the power is out?

Each hotel has its own specific system which works in its own way. However, most locks are battery powered which means that they have an autonomous power source. This way, when the lights are out in the hotel, the locks and keys will still work. These batteries can last for several years, and with timely replacement, you won’t face any problems.

In addition, smart locks have a built-in backup battery that lasts for several days. Such devices as VingCard and Saflok can also be opened with special remote control in case the batteries are dead. It grants additional power to the lock so that you can open it and enter the code.

7. Do electronic hotel doors lock automatically?

The availability of this feature also depends on the lock type and manufacturer. Some smart locks can block the door if it is open for some time. You can turn the auto-lock feature on or off in the app. Here, you can also set the desired timeframe, in which the door will close automatically. You can also set the option for the door to lock itself immediately after it was closed. Check with your lock provider if such a feature is available.

We are the market leader of hotel door lock supplier in Singapore. Call us now for more details!


The Benefits of Smart Hotel Automation

What is Smart Hotel?

A Smart Hotel is a hotel equipped with disruptive technologies such as Artificial Intelligence and IOT (Internet of Things), with the aim of improving management, efficiency and control from the hotel management, as well as offering a better service to guests.

What is Smart Hotel Automation?

Smart hotel automation is a process of turning manual and time-consuming tasks into ones that are performed with little to no human involvement. The goal of using automation is to save time and costs, reduce human error and enhance operational efficiency and ROI

Benefits of Using A Smart Hotel Automation System

A hotel automation system can transform every stage of the guest journey, as well as how your hotel operates. Take a look at how.

1. A more independent guest experience 

The hotel and short-term rental (STR) markets are merging. Hotels and STR list on the same marketing channels and travelers are open to staying at either during their research phase. So, instead of focusing on the kind of stay they’ll get, whether that be a hotel, an STR, or an alternative, guests increasingly just want tech-enabled convenience, independence, and personalization. They expect to get to their room as soon as they arrive, and they don’t want to rely on key cards they can easily lose. 
By automating your guest’s check-in with smart locks and an access management tool, you can give guests the autonomy they look for as you take pressure away from your front desk. 

2. More guest engagement

Automation allows you to engage your customers with your hotel and services as early as possible in the guest journey with curated content about their stay. 
With branded web app, you can create digital guidebooks with insights into your amenities, special deals, and the local area. You can also provide all the information guests need for an autonomous stay, including parking information, check-in details, and WiFi access. Plus, you can include links to extras such as guided tours and poolside service.

3. More genuine interactions with guests 

When your team is concerned with manual tasks like managing access, swiping key cards, and checking guests in, they naturally struggle to deliver a great guest experience. By implementing self check-in and automated room access, your team will have the breathing space they need to give guests what they appreciate most—time and attention. And with a scheduling and task management tool, you can go even further by making it easy to create tasks on the fly and be responsive to guests’ special requests and needs.

4. Increased operational oversight

Automated scheduling and task management tools can also allow you to better understand team performance by tracking tasks like departure cleans. 
With branded web app, you can pull data from the last quarter and compare efficiency across your team, with reports highlighting in red and green who’s going too fast and who’s going too slow. Then it’s up to you if you wish to stick with those at-a-glance insights, or, since the reports are very data rich, drill down for further investigation.

5. Reduced staffing costs

Automation helps you spend less on staff by simplifying processes, replacing manual tasks, and reducing your need to operate the front desk—which you can do with an automated mobile check-in flow.

4 Examples of Hotel Automation

Below are a few examples of how automation is used in a variety of hotel departments. If you have a cloud-based hotel management platform with an open API, you can easily integrate with the automation apps, tools, and services that are right for your business. Check out Cloudbeds’ Marketplace for an idea of which services are readily available to lodging businesses today.

1. Hotel operations automation

These days, most hotels – and an increasing number of inns, hostels, B&Bs, and vacation rental properties – use hotel management software. At the heart of front desk operations is the PMS, which facilitates reservations, check-in, room assignments, and other tasks, as well as acts as the central hub for other applications. Other functions can help streamline housekeeping and maintenance processes, digitize task management checklists, and automate alerts to ensure tasks are completed on time. Integrated payment processing enables properties to offer contactless payments while facilitating tasks like payments reconciliation and reducing late charges and chargebacks.

2. Guest experience automation

Powering improvements to the guest experience are tools that enhance guest engagement and self-service, like automated email confirmations and pre-arrival messagesupsell tools,and mobile check-in applications. With a guest engagement tool, hoteliers and hosts can send and reply to guests’ messages using the guest’s preferred mode of communication, including SMS, Whatsapp, Messenger, WeChat, and more. Hoteliers can also automate certain types of guest messaging, such as answering frequently asked questions in real-time using auto-replies and chatbots. After the stay, automated email requests for a survey or online review can help generate valuable feedback.

3. Guestroom automation

While we’re probably a long way off before robots can clean hotel rooms as well as a human can, today, a variety of automation solutions are enhancing the guestroom experience. For example, hoteliers and hosts can cut energy costs by using energy efficiency solutions that allow you to control HVAC appliances, like air conditioning, via a mobile app. There are also automation tools that provide mobile concierge services to facilitate the fulfillment of guest requests.

4. Hotel marketing automation

While computers have yet to crack the creative aspects of marketing, a number of technology solutions are available today to automate day-to-day marketing tasks. This includes email marketing and CRM solutions that send targeted promotional emails to guests to online reputation managementsoftware that helps hotels monitor and respond to reviews and boost ratings on review sites. If you want to completely automated your hotel marketing, you can even use a done-for-you marketing service like Cloudbeds Amplifyto create a conversion-focused website, run your metasearch and search engine marketing efforts, and manage all your business listings.

What tasks are worth automating?

There are six main processes you can look to automate. These are: 

Pre-stay guest engagement

As well as engaging your guests with digital guidebooks, you can use pre-stay communications to ensure guests have everything they need before they arrive. 

An in-app two-way messaging solution is simple for your customers to use, keeps them within your branded digital experience, and makes it convenient for them to book an upgrade or other upsells.

Check-in and check-out

By implementing mobile check-in, you give guests independence and convenience. 
Apply web app with your PMS and smart locks, in your guests book, they’re automatically texted or emailed a link to a branded web app. Here, they can explore your guidebooks, verify their identity, and complete a security deposit as part of their online check-in. Then their unique mobile key is automatically activated according to their check-in time.

Guest access

Part of the solution for a fully optimized hotel check-in process is providing digital access with mobile key, which you can do by upgrading your existing locks to smart locks for a fraction of the price of replacing them. 

Aside from the transformation in your guest experience, you’ll gain a clearer overview of your operations, and be able to manage departure cleans more efficiently, too, with automated notifications for when guests check out.

Employee scheduling and reporting

As we highlighted earlier, you can use software to automate your teams’ schedules. For example, you can set task time estimates in your task rules for the software to automate the daily plan according to who’s working that day. So, when you arrive in the morning, the team can already see how the schedule will be divided between them.


By integrating payroll software with your scheduling solution, you can ensure staff are paid correctly and on time. All you have to do is approve the weekly time sheets for the paychecks or direct deposits to be generated.


With a smart thermostat connected to a manager’s dashboard that in turn integrates with your PMS, you can automate energy control by programming your heating and cooling to kick in based on check-in and check-out times. Guests get comfort on arrival with your customized temperature settings, and you can market your hotel as environmentally friendly while saving on costs in the process.

The importance of smart hotel automation

As hotels struggle with labor shortages, automation is essential to delivering a great guest experience. By handling what were traditionally manual tasks, like check-in, hotel technology reduces pressure on staff, helps minimize errors, and increases guest autonomy and independence.

Hotel automation: it’s only just beginning

As automation technology becomes better integrated, more cloud-based, and more guest-friendly, an increasing number of hotel tasks will become automated. Now is the time to embrace automation to ensure your property isn’t left behind.


Tips to Help Prevent Hotel Room Thefts with Hotel Safes

Tips to Help Prevent Hotel Room Thefts with Hotel Safes

What does it mean hotel safe?

Hotel safes are available that can be opened and closed with a swipe card instead of a combination or key, this means that the same card used for unlocking the room door could be used to open the safe or if the hotel prefers the customer could use their own credit card.

Why are there safes in hotel rooms?

Hotel room safes provide guests with a more secure method to keep their valuables safe while they’re away from home. If you’re still not completely confident in using one, you also have the option of using your own lock to secure your briefcase with your belongings inside.

Hotel safes: do’s and don’ts

The hotel safe is one of the must-haves in a hotel room. A good hotel room gives the home-away-from-home, safety plays a major role in this. A well-functioning safe is an important factor, not only in the hotel room but also behind the reception.
What to think of when purchasing a new hotel safe.

1. Size

One of the perhaps obvious choices you face when selecting new hotel safes is size. Based on the type of hotel guest, a business guest will need a laptop-sized safe, whereas a leisure guest often needs a safe that fits just a tablet, camera and passport. In many cases, the size of the hotel safe also depends on where it is placed in the hotel room. The hotel safe is often in the (wardrobe) cupboard, in this case it is important to check whether a safe fits and whether it can be operated properly. The smallest safe fits a telephone, keys, jewellery and a passport. The largest safe can easily fit a widescreen laptop and other personal belongings.

Even bigger than the largest hotel safe is the reception safe. This type of safe is used back of house for larger valuables and, for example, storing cash. These safes are equipped with shelves for extra storage convenience. A variant of this is the so-called deposit safe, this type of safe can be assembled in all kinds of ways and is specifically suitable for depositing money at the end of a shift.

2. Installation

A safe can be placed separately in a wardrobe or elsewhere in the hotel room. However, some hotel safes can also be built-in or attached to the wall or floor. This provides extra protection for the goods and prevents misuse of the safe, this option can also save space. Naturally, during installation or wall mounting, the applicable safety regulations must be taken into account and approved mounting materials must be used at all times.

3. Opening

The most common safe opening is a door with a turning mechanism. There are also safes that open with a drawer and top-open safes. The word drawer safe says it all; you open this model with a code and then pull the unlocked drawer from the safe towards you. The storage space of a drawer safe is optimal because there is no need to take into account the rotating hinge when opening. A top-open safe is a safe whose front panel rises when unlocked by means of a compact hydraulic system. The door will then be at an angle of approximately 65 degrees.

Depending on where the safe is placed, the above safes can be practical solutions.

4. Control system

At the moment a LED or LCD panel is the most common type of safe control. When using a safe with LCD/LED panel, the hotel guest can enter a personal numerical code to open the safe again after closing, often 4 to 6 digits.

Another option for operating a hotel safe is a model with card reader. This type of safe is equipped with a reader that opens or closes the safe using a magnetic card.

5. Masterkey or Mastercode

Both offer the hotel management the possibility to open the safe if the guest has forgotten the self-chosen numerical code or if the safe remains closed unintentionally for whatever reason.

6. Masterkey

A master key is separate key that is supplied with many different safes and is only to be used by hotel management and must be kept properly. This key is specifically linked to the series in which the hotel safes came out of production and can open the locker on the back of the safe or behind the control panel. Reordering a master key, for example when it gets lost, is only possible in exceptional cases.

7. Mastercode

A master code must be implemented by the hotel management when installing the hotel safe. If this does not happen, the safe is equipped with a standard master code which may be known to parties with bad intentions. In this case, the master code is not an extra security but a threat. If the master code has been installed correctly, the hotel management can open a safe at any time by entering the relevant numerical code. An exception to this is when the batteries of the safe are dead, entering the master code is pointless in this case because the system will not work because it has no power supply.

Tip: always check the status of the batteries, but also; keep the master key safe at all times. Despite working with a master code, the master key may still be necessary when, for example, the master code gives an error or the batteries of the safe are dead.

The last option for opening a hotel safe by the hotel management is to use a remote control. A remote control can be purchased separately for certain models and is a small electronic device used to manage and control one or more safes. The device restores and opens the vaults and can read up to 200 past operations.

13 Tips to Help Prevent Hotel Room Thefts


  1. Before You Book
    When you’re booking your hotel check online to determine its location. Is it in a busy business district? Near tourist locations? Close to a police station? Is it in a seedy area of town? Google Maps, MapQuest and especially Google Earth are good tools to use to get a “feel” for the area of town and what is nearby. While these are good tools, online reviews at, and StayFaster also hold value in determining if a hotel is deemed safe. If you’re traveling internationally, make sure to check with the U.S. State Department as it offers country-specific safety information on its website; see Travel Warnings and Advisoriesto see hot spots and areas to avoid.
  1. What is the hotel security?
    Finding out the type of hotel security your hotel offers may be difficult. However, it’s not difficult to call and ask about the types of locks on the doors, if the hallways have security cameras. (The cameras can identify the thief if their is a theft.) Most hotel rooms already have a dead bolt lock on the door that limits someone from gaining access to the room when it’s locked from the inside. (If you get someone on the phone go ahead and ask them about parking. Is there valet? Garage parking? How far is the walk into the lobby from the parking and is the area well-light at night?)
  1. Selecting the Hotel Room
    You may not have a choice of rooms when you’re checking into a hotel, if you do ask to stay in a room on the third-floor or above. Try to avoid staying in a hotel room located on the ground floor, especially those located off the parking lot with windows and doors that open to the exterior of the hotel. Ground floor hotel rooms that open to an interior hallway or courtyard tend to be safer options. If you are in a ground floor room, make sure the windows are locked before you leave the room (and go to sleep).
  1. Read the Small Print
    Who reads the small print on the room registration documents you get when you either book a hotel online or check into a hotel? Be honest. Probably not. Well, you should. These documents detail what the hotel will and will not cover in terms of theft. Typically hotels do not insure their guest’s belongings.
  1. Lock Your Luggage
    When you’re flying, you can’t typically place a lock on your luggage, at least not in the United States but packing one so you can lock your luggage in your hotel room is an easy way to avoid hotel room thefts. (There are TSA approved luggage locks.) It might be a pain to pack everything you’re traveling with in the mornings before you head out, instead  simply put any valuable items – laptops, notebooks, cameras, phones – in your bag and lock it.

Taking this one step further, consider investing $10-$50 in security luggage cables that physically lock your suitcase or equipment down. Using a security cable, you can easily secure your bag to a pipe in the bathroom or a stationery piece of furniture. Note, make sure you’re using a slash proof bag.


  1. Lock Your Electronics
    Most computers can be individually locked down with a laptop cable lock. You can leave your laptop at the desk with it locked to something that can’t be moved.
  1. Be Present Even When You’re Out
    Making your room always look occupied deters thefts. Simply leaving a light on and the TV or radio on a low volume can make it appear that someone is in the room.
  1. Ask for New Keys – Not Duplicates
    If your hotel room keys are electronic and one is lost ask the hotel for a new room key – not a duplicate. This will reprogram the lock on the door in case the key was stolen. It’s important to note there have been a few security flaws reported in common keycard locks, resulting in many hotel room break-ins. Essentially the electronic locks were hacked, allowing thieves to enter hotel rooms undetected. This can make it difficult in reporting a hotel room theft. All the more reason to follow the previous two tips.
  1. Safes Aren’t Always Safe
    Most hotels have in-room safes and most of them charge you for that added security. Yet this added hotel security does not mean your belongings are insured by the hotel if there is a robbery. Most hotels are protected by individual states’ innkeeper’s laws, which state the hotel is not responsible for theft from your room – including the in-room safe. The exception is if you use the safe the hotel has behind its front desk. If you choose to use the front desk’s safe, make sure the items are insured.

Using the safe in your hotel room doesn’t mean your things are locked up. Most hotels have a back-way into their in-room safes, be it a master key or a master code. Management has access to these in case they need to assist guests if they loose their keys/code to the safe. This poses a security risk since there are people who can access your belongings.


If you’re not staying in a hotel that has a safe or simply don’t want to deal with a safe, check out a few diversion safes. These are items that appear to be everyday objects but they’re so much more. A simple hairspray bottle that’s been emptied out to hold cash or jewelry. Shaving cream cans and soda cans where the tops screw off or a book that has a hidden compartment, all create perfect containers to store valuables and travel documents.


  1. Give Them a Sign – Do Not Disturb and Make This Room
    Avoid hanging the door sign – Make This Room – unless you really need your room cleaned and you have your valuables with your or locked up. It’s the easiest way to identify target rooms.

If you don’t need your room cleaned, hang the Do Not Disturb sign on the door to keep cleaning staff out of the room. This doesn’t just eliminate possible thefts from hotel staff but from someone pretending they are staying in your room and coming back to grab a few things while the room is being cleaned. If someone is in the room, they’re going to avoid that room. The Do Not Disturb sign isn’t a sure fire way to keep cleaning crews out of your room though. You will need to call down to the front desk ask them to not clean your room.


  1. When You’re in Your Hotel Room
    Hotel thefts typically take place when you’re not in the room. But, we’ve all stayed in those questionable places where a bit of added security would make for a better night sleep. Besides moving a dresser in front of the door, there are a few small and inexpensive alarms you can travel with to protect yourself and your belongings when you’re in your room. Items such as the Door Jammer, the Swege Door Stop & Alarm and Portable Door Lockkeep the door secure when you’re in the room and the GE SmartHome Portable Security Kit provides security for the door and windows.
  1. Travel Insurance
    Insurance is a necessary evil. Before you purchase travel insurance though, check with your existing homeowners or renters insurance to see if your policy covers things like thefts when you’re traveling. To help with your search for the right travel insurance to meet your specific needs, make sure to read what you need to know about travel insurance.
  1. Don’t Forget – Or Overlook – The Obvious
    There are so many little things that seem to be common sense, but are often overlooked by travelers especially people who have become “comfortable” traveling. Here’s a quick reminder to prevent hotel thefts.

Don’t travel with your valuable jewelry, aka expensive, sentimental diamond earrings.

Don’t leave items just laying around your room – jewelry, technology, computers, notebooks, cameras, even receipts (think identity theft).

When you leave make sure your door is locked. Sounds silly but take a moment and turn around to make sure the door has closed and the lock has engaged.

Don’t share your room number with others.

We are the market leader of hotel safes supplier in Singapore. Contact us now for more information!

What is a self check-in kiosk at hotel?

A self-check-in kiosk is a kiosk that allows guests to expedite more routine tasks like booking, check-ins, checkouts, and room service requests. Guests simply use the electronic kiosk which will ping or notify the hotel staff.

What features do hotel check-in kiosks offer?

In a hotel, a self check-in kiosk can actually do a lot more than a simple check-in. What can a check-in kiosk do for your guests?

Check-in: The kiosk can handle the entire check-in process, including finding the guest’s reservation, collecting a payment method, and creating room keys that are compatible with door locks. Some kiosks have integrated document scanners that can record a copy of a passport or ID card too. Guests can complete the entire check-in process in about a minute!

Check-out: Rather than printing folios for every guest and sliding them under guestroom doors on the morning of check-out, you can let guests decide whether they want to print or email their receipts as they walk out of the lobby. Guests can also drop their room keys and arrange transportation upon departure.

Upgrades: You can generate incremental revenue by allowing guests can browse and purchase room upgrades or add-ons from the kiosk. Upselling additional services and add-ons like parking, bicycle rental, and a breakfast package/room service are all fair game. Some guests feel more comfortable buying upgrades on their own terms, rather than while interacting with a staff member.

Service requests: Guests can notify the front desk about any type of request, like asking for additional towels or to replace a light bulb, without having to pick up the phone or wait in line to speak to someone in person. Employees can also benefit from the opportunity to triage and track these requests when they come in electronically.

Hotel information: Guests can browse information about your F&B outlets, spa, pool, parking options, neighborhood recommendations, and more on the kiosk interface. 

Reservations: Some kiosks also allow guests to create, modify, or cancel their reservations, similar to the functionality of the booking engine on your website.

Payment processing: Check-in kiosks must handle registration forms and credit card processing meaning that these systems can also reduce chargebacks and prevent fraud.

Basically, a kiosk can handle nearly any task that does not require assistance from a human. It can also house any hotel information that might otherwise be printed in a guestbook or posted on signage.


The Advantages of Hotel Self Check In Kiosks  

1. No More Lines

The main benefit that comes to mind when first considering a self-serve kiosk is the ability to cut down on queues at the front desk. Even with minimal hotel staff on hand, kiosks make it easy to address the needs of multiple guests at the time. Your guests are sure to appreciate the streamlined check in and out process especially if they are running late. Smart kiosks can check in guests using their names, confirmation numbers, or by scanning an ID. Not only does this provide a more convenient guest experience, but it also improves operational efficiency for your team.

2. Liberate Your Staff

Self-service kiosks free up your staff from needing to conduct the mundane check-in activities for every guest.

3. Improved Guest Data Use

When your guests input their own data into your kiosks, they are less likely to make mistakes when it comes to spelling or email formatting. This data can then automatically be registered within your Property Management System and inform other aspects of the guest experience, such as special requirements and room preferences. Your business benefits through the clearer picture this creates of your guests. This valuable information can be used to improve facilities as well as inform marketing strategies. In addition, you can collect guest emails and other information that they volunteer for promotional purposes.

4. Flexibility to Fit Your Needs

Whether you’re just looking for a simple self-check-in option or a way for guests to interact with other aspects of their stay, you can use self-service kiosks to help achieve the key business goals of your hotel in an aesthetically pleasing way. You can place kiosks near your front desk, in a casual sitting area, or in any other location where your guests could use a self-serve service.

5. More Revenue-Generating Opportunities

When guests use your self-serve kiosks, they’ll be able to browse upgrades and extra services at their leisure. This is an attractive option for guests who would prefer to avoid in-person upselling tactics from your staff. Your kiosks can display a number of upgraded amenity packages which your guests can instantly add to their bill. The best part about using a self-serve kiosk as a revenue source is that there are no additional labor costs.

6. Provide a Personalized Experience

Once a guest logs into your kiosk, they can be addressed in a personalized way.

You can use guest data from your Property Management System to inform the experience that you deliver via your kiosks and deliver a kiosk interaction that is unique to them. For example, you could use images from their home country as a way to make them feel welcome.

7. Give Customers a Choice

Even if a guest chooses to talk to your staff rather than use a self-service kiosk, they will still appreciate having the additional options available to them. More than ever, guests like to feel empowered with a range of self-service options. These include features like being able to message the front desk or order room service with an app. Self-service kiosks fit into the greater theme of personalization and on-demand dynamics that drive the modern accommodation industry.


We can conclude that there are numerous benefits of investing in self-check-in technology. For instance, it will simplify the check-in process, maintain social distance which is the need of the hour, reduces human error.

Moreover, when the workload of staff decreases they can concentrate on building bonds with guests which helps in gaining positive hotel reviews and increasing sales of your hotel.

The guests will be happy and satisfied with your hotel services.



Evernet – the market leader of hotel self check-in kiosk supplier in Singapore.


The Benefits of Hotel Self Check in Kiosk

The Benefits of Hotel Self Check in Kiosk

Let’s be honest. Hotel self check in kiosk is gaining popularity. Contactless hotel check-in technology is being embraced in hostels, 3-star hotels, and even in upscale hotels. And it does not stop there.

More than a third of executives reported in 2020 that they were already using the hotel check in kiosk or considering purchasing it. This tells us that we will see more hotel kiosks popping up in the future.

In contrast, many argue that self-service kiosks are counterproductive and may harm the guest experience. Given this statistic, surely there must be some benefits of having a contactless hotel check-in system in a hotel?

In this article, we’ve summarized eight reasons why your hotel should install a hotel self check in kiosk at your property.

Why is Contactless Hotel Self Check in Kiosk Gaining Ground?

Before we reveal the eight advantages of hotel self-check in kiosk, let’s have a look at the reasons why your competitors are implementing it.

Contactless hotel check-in kiosk has been around for a long time. I still remember myself back in the early 2000s having to check-in via a hotel kiosk in an un-manned hotel nearby an airport in the middle of the night. Sadly, it was not a great experience. The system was bugged, and we ended up having to wait outside in the cold winter air until the employee on duty came to the hotel to assist us.

But that was back in the early 2000s. Technology has changed, and so have hotel tech – like kiosks. Today, we see self-service technology all around us, from dealing with your bank errands, checking in at the airport counter, using it to pay at the grocery store. Your guests are used to this type of technology.

And guess what? They like it. Research has shown guest satisfaction scores drop by as much as 50% when there’s a 5-minute wait at check-in. While a survey by Oracle and Skift showed that more than 70% of consumers are willing to stay at hotels that offer self-service technology.

Now the point is, times have changed. Your guests don’t have time to wait in a queue to be helped by your staff. No matter how incredibly talented and service-minded your receptionists are. They instead prefer to have a quick check-in experience and get the key to their room. So, they can get on exploring your incredible facilities or neighbourhood.

Hotel self-check in kiosk is becoming so mainstream that large global hotel chains like Accor, Hilton, and Marriott are adopting them. For example, Marriott recently debuted a pilot program of hotel contactless hotel check-in kiosk at several properties. They see the technology as exemplifying the art of modern hospitality and will use it to enhance the guest experience.

Just have a look at this quote from Stephanie Linnartz, President of Marriott International.

“… The new offerings are an added benefit to the personalized hospitality we are known for, and we look forward to enhancing our customer experience by blending contactless services with dedicated in-person interactions.”

What Are the Advantages of Hotel Self Check in Kiosks?

Let’s get right into it. We’ve listed some of the best advantages of having a hotel check in kiosk below.

1. Eliminate Queues at the Check-in

In the same way airports have introduced self-service bag drop counters for customers to reduce queues at the check-in counter – kiosks have the same function.

They are a great method to reduce or prevent queues at the front desk. Because let’s face it. No matter how many receptionists you have on duty. Guests will always come simultaneously, especially during peak times in the early morning for check-out.

Today’s modern hotel kiosks allow guests to check-in or check out at their convenience.

2. Standardized Check-In Procedure

Another advantage of hotel self-check in kiosk is that it helps you standardize the check-in procedures at your hotel and reduce errors. We all know that standardization in service is a constant battle in hotels — especially when the turnover rate is high and we’re struggling to recruit talent.

The kiosks are programmed with a set of questions and actions. And it ensures that your guests will follow the same process, despite what time they check-in. Oh, and remember that struggle trying to fill out the guest’s e-mail address in the Property Management System without misspelling it? Well… With kiosks, the guests will input all the mandatory fields by themselves, reducing the risk of your staff making any spelling mistakes.

3. Generate Additional Revenue

In these times, hotels are always on the lookout to capture additional revenue. A hotel self check in kiosk is a great way to get incremental revenue from the room and package upgrades. It has been proven in restaurants that consumers ordering via kiosk has a 30% higher check sizes , compared to at the counter.

And guess what… more than 60% of customers would be open to spending more if they were offered an additional service or an enhancement to their stay. Don’t miss that opportunity.

4. Saves Your Guests Time

Another added benefit is that it saves your guest’s time. Instead of waiting for an available employee to assist them. Guests can simply complete the check-in independently.

For example, we examined the check-in time for our hotel kiosk back in 2019 and discovered that the average check-in time was below 4 minutes and check-out time was around 2 minutes.

5. Improve Hotel Staff Productivity

Today, hotel technology is often seen to reduce labour costs. More than 37% of operators plan to implement tech to combat the increased wages. A hotel check in kiosk is one strategy you can take to combat the increasing wages and employee shortages, as it improves your productivity. These kiosks help streamline business processes and free up your employees’ time.

The extent to which it increases your productivity depends on how well it is embedded into your operations. It is not uncommon for hotels to only use it to complement their traditional front desk. But based on our own conservative calculations, hotels save up to one to two full-time employees.

Plus… Instead of dealing with the mundane tasks of entering the guests’ details in the Property Management System and checking them in. Your receptionists can spend their time moving away from their monitor screens and focusing on delivering unique experiences to your guests. For instance, greet guests personally recommend nearby attractions or restaurants.

6. Increase Guest Convenience

Many hoteliers worry that a contactless hotel check-in kiosk will negatively influence the guest experience. They are often seen as impersonal, and they fear that it doesn’t include any human interaction that the hospitality industry is known for. But this could not be further from the truth. Research has shown in other industries that:

  • 66% of shoppers prefer to use self-service technology, compared to traditional counters, because it saves them time and gives them a better shopping experience.

  • Self-service technology in airports creates convenience by reducing queues and easier access.

Another factor that increases the guest’s convenience is omnichannel technology. Newer hotel kiosks solutions allow guests to start the check-in process on their own device at home and complete it when they arrive on the property through the kiosk. Now, how convenient isn’t that?

7. Increase Security

Many fear that hotel self-check in is unsafe. They have a presumption that it’s impossible to control if it’s the same guest checking in as in the reservation details. But times have changed.

Today’s modern hotel kiosks are fully equipped with advanced security technology. For instance, facial recognition can recognize whether the scanned document matches the guest’s face. They can even be integrated into e-visitor authentication systems.

Besides that, all the scanned documents are often stored digitally in a secure and encrypted database. There are no more copies of guests’ passports lying around the front desk tables.

8. Strengthen Brand Identity

Last but not the least, a hotel kiosk can strengthen your brand identity. If you want to give your guests the impression that you’re a sleek, modern hotel, contactless technology is necessary.

Conclusion: Advantages of Becoming a Self Check In Hotel

The future of hospitality is changing rapidly. Hotel self check in kiosk is gaining traction and becoming increasingly common in hotels, from hostels and 3-stars hotels to luxury ones. It can be found everywhere!


And we can anticipate it to become even more mainstream as more than a third of executives reported in 2020 that they are either planning to get it or are already using it.


This article broke down eight advantages of installing a contactless hotel check-in solution in your properties. Here’s a breakdown of the advantages that we uncovered in this article:

  • Utilize hotel kiosks to reduce queues at the front desk, ESPECIALLY during peak hours.
  • Standardize the check-in procedures as the self check in solution has its predefined process.
  • Capture additional revenue through the up-selling features.
  • Save your guests time as they don’t have to stand in any queue to check-in.
  • Increase employee productivity as guests take over check in/out tasks from your staff.
  • Increase guest convenience by letting the guest’s check-in at home or on the way to the property.
  • Improve security by incorporating facial recognition for verifying identification documents.
  • Strengthen your brand identity by adding hotel images and your color palette in the kiosk.

We are the market leader of hotel self check-in kiosk supplier in Singapore. Contact us now for more information.


Cost and ROI Analysis of Hotel Smart Door Lock Systems

Cost and ROI Analysis of Hotel Smart Door Lock Systems

Investing in a hotel smart door lock system may seem like a significant expense at first, but it’s important to consider the long-term benefits and return on investment (ROI) that these systems can provide. Here’s a closer look at the cost and ROI analysis of hotel smart door lock systems.

Initial Costs of Implementing A Smart Door Lock System

First, let’s consider the initial costs of implementing a smart door lock system. These costs typically include the cost of the locks themselves, installation fees, and any necessary hardware or software. The cost of a smart door lock system can vary depending on the type of lock and the level of customization required, but in general, these costs can range from several hundred to several thousand dollars per door.

Long-term Benefits & Reduce Costs

However, it’s important to consider the long-term benefits that these systems can provide. With smart door locks, hotels can reduce costs associated with lost keys and keycard replacement. Additionally, with remote management capabilities, hotel staff can reduce the time and resources needed to manage room access and respond to security concerns.

Enhance Hotel Guests Experience

Furthermore, smart door locks can enhance the guest experience, which can lead to increased revenue and return visits. Guests will appreciate the convenience and security that smart door locks provide, which can lead to positive reviews and recommendations to other potential guests.

Long-term Value Of a Smart Door Lock System

When considering the ROI of a smart door lock system, it’s important to evaluate the expected lifespan of the system and the potential cost savings and revenue increases that can be generated over that period. By factoring in these benefits and considering the long-term value of a smart door lock system, hotels can make informed decisions about the investment and determine if it is a worthwhile expense.

Hotel Smart Lock Is a Worthwhile Investment

Overall, while the initial cost of a hotel smart door lock system may seem significant, the long-term benefits and ROI potential make it a worthwhile investment. By reducing costs, enhancing the guest experience, and increasing revenue potential, smart door locks can provide a significant return on investment for hotels.

Raizo Keyless Digital Lock from Singapore

Raizo R300 is one of smart lock product category from Raizo Singapore.


Material: Aluminium Alloy

Unlocking ways: Fingerprint, Password, RFID Card, Bluetooth, Mechanical Key, WiFi (optional)

Working voltage: 6V/4pcs of AA Alkaline Batteries

Door Thickness to fit: 35mm~65mm

Capacity: Fingerprint (200), Password (150), RFID Card (200)

Colour: Black, Silver

Working temperature: -10°C ~ 55°C

Working humidity: 0-95%

Low voltage alarm: 4.8V

We welcome any overseas importers or distributors who are interested for Raizo smart door lock, we can provide different values to meet your business requirements.

Drop your email to or WhatsApp +65 8758 0133


Security and Privacy Considerations for Hotel Smart Door Locks

Security and Privacy Considerations for Hotel Smart Door Locks

As hotels continue to embrace technology, smart door locks have become an increasingly popular choice for securing guest rooms. However, with this convenience comes concerns about security and privacy.

When considering hotel smart door locks, it is important to assess the security features of the system. Look for locks with strong encryption and authentication protocols to prevent unauthorized access. Additionally, ensure that the locks are tamper-proof and have anti-tamper sensors that can detect and alert security personnel of any attempts to bypass the lock.

Another consideration is the potential for privacy breaches. Smart door locks can collect data about guest movements and access patterns, and it is essential that this information is stored securely and not shared with unauthorized parties. The hotel should have policies in place to ensure that guest data is protected and only accessed by authorized personnel.

Also, hotel smart locks allow for easy access without the need for physical keys. Guests can unlock it with password, access card, Bluetooth, Wi-Fi or other smart devices, to unlock the door, making entry into the room more convenient and hassle-free. For example, hotels can set up access passcodes that expire after a certain period of time, which can be useful for managing room turnover.

Hotel guests should also be informed about the smart door lock system and how their privacy will be protected. This can be done through clear signage and communication during the check-in process. Additionally, guests should be given the option to opt-out of the smart door lock system if they have concerns about privacy.

Overall, security and privacy considerations should be a top priority when implementing hotel smart door locks. By choosing a system with strong security features, protecting guest data, and communicating effectively with guests, hotels can ensure that smart door locks are a safe and secure addition to their facilities.

We welcome any overseas importers or distributors who are interested for Raizo smart door lock & hotel lock, we can provide different values to meet your business requirements.

Drop us an email to or WhatsApp +65 8756 0133.


Comparing Key Card Systems to Traditional Key Systems In Singapore Hotels

Comparing Key Card Systems to Traditional Key Systems In Singapore Hotels

When it comes to hotel room access, there are two main options: traditional keys or hotel key card. In Singapore, many hotels have switched to hotel key card systems as they offer numerous advantages over traditional keys. However, it’s important to understand the differences between the two and determine which system is best for your hotel.

Traditional keys are easy to use and have been around for centuries. They are often durable and can be easily duplicated, which can be a security concern. Hotel key cards, on the other hand, are more secure as they can’t be easily duplicated and can be programmed to expire after a certain period of time.

In terms of convenience, hotel key cards offer many benefits for guests. They are easy to use and can be quickly replaced if lost or damaged. They also allow for more customization, such as granting access to certain areas of the hotel or setting limits on room charges.

From a hotel management perspective, key card systems offer numerous advantages. They are easier to manage and can be programmed remotely, which saves time and money. They also provide more accurate tracking of room access, which can be helpful for security and accounting purposes.

In addition, hotel key card systems can enhance the overall guest experience by integrating with other hotel technologies, such as mobile apps and room automation. For example, guests can use the hotel key cards to control the temperature and lighting in their rooms, or to access hotel amenities such as the gym or pool.

At the hotel in Singapore, a lot of hotels have made the switch to a hotel key card system to provide their guests with the best possible experience. Because hotel key cards are secure, customizable, and easy to use. They also integrate seamlessly with other hotel technologies to provide a personalized and convenient experience for hotel guests.

If you’re looking for Singapore supplier that offers the latest in hotel key card technology, look no further than ours. Our commitment to guest satisfaction and hotel security means that we’re always looking for ways to improve our amenities, and hotel key card system is just one example of this dedication.

Raizo supplies smart lock and hotel door lock worldwide. We are now welcoming any business partners from worldwide to join as our Raizo Smart Lock distributor.

Drop your email to or WhatsApp +65 8758 0133.


Upgrade the Security of Your Property and Hotel with Keyless Smart Door Locks from a Trusted Supplier in Singapore

Upgrade the Security of Your Property and
Hotel with Keyless Smart Door Locks from a Trusted Supplier in Singapore

Traditional door locks have been the norm for decades, but with advancements in technology, there are now smarter and more efficient options available. Enter the keyless smart door lock – an innovative solution that allows you to enter your house without the need for a physical key.

At Raizo, we are a trusted supplier of smart door locks in Singapore, providing top-of-the-line solutions for hotel security of all sizes. Our keyless smart door locks offer a range of benefits, including enhanced security, convenience, and cost savings.

With a keyless smart door lock, unlock the door with using a passcode, fingerprint, or even a mobile app. This eliminates the need for physical keys that can be lost or misplaced, reducing the risk of unauthorized access to guest rooms. Additionally, our smart door locks provide real-time monitoring and tracking to know who is entering and leaving each room, especially for hotels.

Our smart door locks are also designed to be user-friendly, with intuitive interfaces that are easy to navigate. This helps to minimize confusion and frustration for hotel guests, providing a positive experience that encourages repeat visits.

By upgrading to keyless smart door locks from Raizo, you can also save money on maintenance and replacement costs associated with traditional door locks. Our smart door locks are built to last, with durable materials and long-lasting batteries that require minimal maintenance.

At Raizo, we pride ourselves on providing top-quality and excellent customer service to hotels in Singapore. Contact us today to learn more about how we can help you upgrade the security of your room with keyless smart door locks.


If you need more advice and guidance, do not hesitate to contact our team to get FREE consult
Drop us an email to or WhatsApp +65 8756 0133.